# Onboarding & Support It’s important to feel comfortable with the platform you use, especially when tokens are involved. We work closely with you every step of the way as you onboard, set up your workflows, and beyond - while also arming you with the self-serve tools needed to manage and automate distributions on your own. * Stakeholders can reach us via the pink Intercom widget on app.magna.so * Admins can reach us via any existing Telegram chat or Slack channel {% hint style="info" %} We provide a dedicated Slack support channel for customers who purchase the priority support add-on. {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.magna.so/magna-company-overview/overview/onboarding-and-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.