FAQs
Please visit our Help Center to see the answers to your most frequently asked questions, such as "Can I cancel a distribution?" or "How many stakeholders can I distribute to in one batch?" etc.
What are gas costs?
This is entirely dependent on two important factors: the current market rate + which blockchain you are on.
Does Magna ever have access to/control of tokens?
No, Magna is not a custodian. Magna is application used for the escrow contracts but Magna technically never handles tokens ourselves.
Tokens are always stored in either the organization’s wallet, the stakeholder’s wallet, or, if utilized, escrow vesting contracts controlled by the organization.
Tokens are in control of the organization/protocol the entire time. Organizations can use Magna’s airdrop functionality to distribute tokens directly from their wallets via our gas-efficient airdrop contracts. Organizations can also deposit tokens into vesting contracts controlled by the client to automatically unlock tokens to recipients.
I can't log in
Please note that you can only login with the wallet or email address that you previously provided the project admin. If this should be updated, please contact the project admin directly -- or please check with the project to confirm they added your wallet address to their profile before reaching out to support.
[IMPORTANT] For security purposes, Magna is unable to update this information on our end. You must contact the project directly for support
How to I update my wallet or email address?
Please contact your project admin directly for changes to your login and allocation details.
We recommend contacting the project to first confirm the wallet address they added for you.
[IMPORTANT] For security purposes, Magna is unable to update this information on our end. You must contact the project directly for support.
Can I use Magna with Safe or a Multisig?
Yes! We have a native Gnosis Safe integration built into Magna. If you’re interested in using other Multisig providers, please reach out via messenger!
How to use Gnosis Safe with Magna
Configuring WalletConnect With Gnosis and Magna
Navigate to Gnosis and create or join a Safe with the desired threshold and account owners.
Navigate to Magna, click on “Connect Wallet” button and select “WalletConnect”.
Copy the WalletConnect Link that is displayed.
Navigate to the Gnosis app, and select “Use WalletConnect”.
Copy the WalletConnect link from Magna and paste it in the field.
Keep this tab open to maintain the connection and accept new transactions.
Sign subsequent transactions in another SAFE tab.
You should now see that you are “Connected”, which means you are now able to accept transactions within the Gnosis app. After adding the transaction in Gnosis and obtaining any subsequent required signatures, you will be able to confirm execution for the transaction itself.
PLEASE SEE VIDEO AND PDF AT THE BOTTOM OF THIS PAGE.
Note: addresses and values may be different between the video and your transactions in the app.
Troubleshooting Steps:
I’m clicking on Wallet Connect but nothing is happening:
CMD + Option + i (open browser console)
Click "Application" tab
On left hand side click the drop downs for
Local Storage
And right click and delete everything in the tab
I don’t see the Open button for Wallet Connect, I only see “Get”
Please close the tab and reopen it
This will reset the session storage that Wallet Connect has set. From here the Get button will disappear and you will see “Open”. Click on that and continue as normal
I see a previous connection in my Wallet Connect App in Safe. Or my wallet connect is automatically connecting to a previous connection.
Click Disconnect
Please close the tab and reopen it to reset and session storage
See video demo here
My claim has been stuck in "processing" for a long time
If your transaction or claim has been loading or stuck in "Processing" for longer than an hour, please follow the below steps: 1. Clear your cache, refresh your page, and try the action again
2. Open a new incognito browser and try the action again
I am unable to sign my claim transaction
Please double check that you are attempting to sign the transaction with the wallet associated with your allocation. We recommend contacting the project to first confirm the wallet address they added for you.
If you require the wallet address to be updated, please contact your project admin directly.
[IMPORTANT] For security purposes, Magna is unable to update this information on our end. You must contact the project directly for support.
Why is my claim transaction failing?
The most common reason is that there is insufficient native tokens in your wallets to sign transactions (e.g. ETH for distributions on Ethereum, SOL on Solana, etc.). Please ensure you have enough to cover ags fees in the same wallet that you are receiving tokens in.
If this is not the case, please contact us via Intercom messenger for assistance, specifying that the issue persists despite having sufficient tokens.
I collected my tokens but it's not in my wallet
Wallets often require users to import unlisted tokens as an additional security measure. Please follow the guides from your respective wallet provider:
Other wallet providers have similar guides on their websites.
Please contact your project admin for details regarding the contract address
If you still require assistance, please reach out to us via the Intercom chat widget on the bottom right corner of https://app.magna.so to speak to a live person.
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